Getting a new cell phone with a different carrier no longer means losing your existing cell phone number. It's easy to transfer (or "port") existing phone numbers between carriers, or even to transfer a phone number from a landline to a cell phone. Known as wireless number portability, this process is quick and convenient when you order new cell phone service through WirelessWhale.com.
Steps to Transfer Your Phone Number to a New Wireless Provider :
1. When placing the order for your new phone, make sure to click on the box that says "Yes! Switch my old cell phone number to my new phone and plan." You will be asked to provide your current wireless phone number and account number, which you can find on your previous monthly statements. The order will be submitted to your new carrier, and you will keep your existing cell phone number.
IMPORTANT: IF YOU WISH TO KEEP YOUR EXISTING NUMBER, WE STRONGLY RECOMMEND YOU MAKE THE REQUEST AT THE TIME OF THE ORDER, RATHER THAN CHANGING THE NUMBERS ON YOUR ACCOUNT AFTER YOU RECEIVE YOUR PHONES.
2. When you receive your phone, your phone number will be ported within 24 hours. You will be provided with information to check the real-time status of your scheduled port request.
IMPORTANT: DO NOT CANCEL SERVICE WITH YOUR CURRENT PROVIDER UNTIL AFTER YOUR WIRELESS PHONE NUMBER HAS BEEN SUCCESSFULLY PORTED TO YOUR NEW PROVIDER.
3. After your phone number is ported, you will no longer be able to use your phone number with your old service provider. You must contact your old service provider to cancel service. You will be responsible for payment of all outstanding charges including any fees that may be assessed by your old service provider for canceling an existing wireless service.
Get started by shopping for a phone or shopping by wireless plan and follow the instructions for porting your number during the checkout process. You will receive confirmation of your number porting request after placing your order.
