Order any cell phone, PDA/Smartphone, or wireless PC card with a new wireless service plan. If you don't like it, we'll swap it for another model OR refund 100% of your purchase price.
Make and receive calls. See how it feels in your hands. Check out the reception in your own neighborhood. You can't do that in any retail store.
To request a return or exchange, simply: Call our Customer Service department within 15 days of your activation date to obtain a Return Authorization (RA) number. Send everything you received in the shipment back to us within 30 days of your activation date. All items must be in new condition with no more than 30 minutes of usage. IMPORTANT: If you have established a new wireless account and wish to cancel it, you must call your wireless service provider to deactivate your account.
To exchange your purchase for a different device, you must contact our Customer Service department within 15 days of your activation or process date to obtain a Return Authorization (RA) number. Once we receive your original phone and verify it is in its original, new condition, we will process and ship your replacement phone immediately. To avoid any unnecessary charges and be eligible for a full refund for your original wireless device, you must ensure that we receive your original device in original, new condition with no more than 30 minutes of usage and all of the product literature, manufacturer packaging and parts included in your shipment, within 30 days of your activation date. If we do not receive your original device within the 30 day period and/or it is not returned in original condition, you will not be eligible for a full refund and may incur additional charges (see Equipment Condition below). If you are not satisfied with your purchase or any other offers available from the wireless service provider, you may request a 100% refund of your purchase price. To be eligible for a refund, you must contact our Customer Service department within 15 days of your activation or process date to obtain a Return Authorization (RA) number, and you must ensure that we receive your purchase in original, new condition with no more than 30 minutes of usage, and all product literature, manufacturer packaging and parts shipped with your order within 30 days of your activation date.
All returned merchandise is subject to review and must be returned in original, new condition including all of the components within the original box, with no more than 30 minutes of usage on the device. At our discretion, your return may be declined due to cosmetic or internal damage to the device(s), parts, manufacturer packaging/literature, etc., thus resulting in a partial credit or you may be required to reimburse the $250 equipment discount agreed upon within the Terms & Conditions at the point of purchase.
A prepaid, self-addressed return shipping label is included with each package. Please refer to the instructions on the back of this sticker to return the package and save your tracking number. We are not responsible for lost products without a signed proof of delivery. Shipping charges are your responsibility should you choose to use a different shipment company.
If you signed a contract for a new account with a wireless service provider and do not wish to keep the service, it is your responsibility to contact the carrier to cancel your account--Wirefly cannot do that for you. You should contact the carrier directly regarding any activation fees, monthly usage costs, taxes, and/or early termination fees that may be owed. Most wireless carriers do not charge termination fees if you cancel a new account within the first 15 days of establishing a new contract; however if you return a wireless device and do not deactivate your service with your wireless carrier, you may be charged monthly usage costs, taxes, and/or early termination fees as agreed upon within the Terms & Conditions at the point of purchase.
Upon receipt of your return package, we will process your returned item(s) within 48 business hours. If your return is accepted, you will receive a credit confirmation via email. If there are any issues or problems with your return, we will notify you via telephone or email. If you meet all the requirements of our return policies, we will refund the equipment purchase price, after any necessary deductions, to the credit/debit card account used for the original transaction. Shipping charges are not refundable.
